Hi I ordered a phone for my husband..got confirmation for pay right but never received the phone

Smoocheet

I ordered a phone on fizz to pay through paybright but never received the phone..fizz didn’t confirm but paybright is deducting money from my bank account..trying to contact them or fizz is equal to impossible..what should I do?? HELP!!

StefanM

This should definitely not happen. It seems that there might have been a transmission problem between Fizz and Paybright. It could be that Paybright didn't communicate to Fizz that the loan was approved. Contact both Paybright and Fizz. You should be able to reach Fizz via the live Chat (My settings ---> Contact Forms --> Green Chat Bubble).

Hope this helps. Bonne chance :)

Fling

Hi Smoocheet,

To follow your package read this link

https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered

To Chat with Fizz support:

·        Connect to your Fizz account by clicking « Login » in the top right corner 

·        Follow the link on this page: https://fizz.ca/en/faq/status-services 

·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

·        Choose the option 💬 chat

If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.

Fizz show you how to reach them in this link

https://fizz.ca/en/contact-us

Other means of contact

·        Whatsapp: (438) 393-5814

·        By private message on Twitter: https://mobile.twitter.com/fizz_ca

·        By private message on Facebook: https://www.facebook.com/fizzca/

CHAT however is the only effective and quickest method

Clive_ref_code_73TF9

Hi @Smoocheet, I suggest the first action is to look under your order history in your account and check the records of the phone purchase and confirmation of shipping it to you. Then contact Fizz via My Settings - Contact Form, this is an exchange over email and therefore keeps it all for your records in case of a dispute. If there is any further confusion, contact your financial institution and ask that they stop any further payments to PayBright and initiate a dispute.

Whizz

Hello Smoocheet ,

I'm really sorry if there was any issue with the delivery of your phone. I saw on your account a successful delivery present. If you're referring to another order and if the situation is still present, I'mkindly asking you to contact us in private by live chat or via socialmedia: Facebook Messenger or Twitter. Please check the info providedon the following links:

https://fizz.ca/en/contact-us

https://facebook.com/fizzca

twitter.com/fizz_ca/

We'llinvestigate this situation further for you.

Havea good one!

-Radu