I paid for a 120 m de internet but only receive 10 m, how can I do to fix It fastlly??

Cossatti
Cossatti Posts: 1
edited January 19 in Internet

Speed Test just finish

Best Answer

  • Whizz
    Whizz Posts: 11,965
    Accepted Answer

    Hello Cossatti,

    I am sorry to hear about this situation.
    I just verified your connection and from my side, everything is looking ok at the moment.  
    The speed issue was fixed yesterday and you were notified about this via e-mail. 
    If by any chance the issue persists please contact our support team again to investigate this further.

    Have a lovely day,
    -Alex

Answers

  • Emporium
    Emporium ⭐ :REFERRAL CODE: ⭐ FC9QO ⭐ :CODE RÉFÉRENCE: ⭐Posts: 1,845

    You will need to contact customer service. They probably accidently provisioned the modem for the wrong plan.

    Fizz Customer service agents are only available online. Here we are all end users like you.

    • Sign into your account
    • Follow the link on this page: https://fizz.ca/en/faq/status-services or https://fizz.ca/fr/faq/etat-services
    • Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
    • Choose the option 💬 chat
    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..

    Other means of contact

    CHAT however is the quickest method, but facebook is the easiest.


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