Bought add-on for international calls that I didn't use

mkljohnson Posts: 1
edited January 16 in My Mobile

I bought an add for calls to USA that I didn't use. How do I get a refund?


  • Clive
    Clive Posts: 180

    Hello, I don't think Fizz would offer a refund. It is a pre-paid service, same goes for any add-on...use it or lose it.

    • but go to My Settings, Contact Form and submit a request.
  • Philemon24
    Philemon24 🔴 🎁 🤩 💲 REFERRAL CODE ▶DWJT2◀ CODE RÉFÉRENCE 💲 🤩 🎁 🔴Posts: 750

    Hello @mkljohnson

    like Clive I think you cannot have money back because of change of mind.

    Also another member reports the same results having discussed this with Fizz. Source:

  • Doomdrou
    Doomdrou Code de référence/Referral code: IH16HPosts: 543

    You cannot get a refund for an add-on. Sorry, but it is Fizz's policy.

This discussion has been closed.