Hello, I haven't activated my voicemail, but i received a phone-call and I have a red dot showing I have a new message since then. Is there a way to erase this? Is there a way to get into the voicemail?
So you are not paying for voicemail on your plan ? :)
Usually to To manually access your mailbox, dial 1-514-647-0999 from a “Non Fizz” phone.
And to Modify your access code (PIN) you can also do it online from your Fizz account (Under: My Plans > Manage My Plan > Advanced Settings > PIN to Access Your Voicemail).
But if you are don't have voicemail on your plan, not sure any of that would work. But you have nothing to lose by checking.
Now, if you don't have voicemail and this does not work.
Have you tried calling your own cell phone from another phone to see if it goes to voicemail ?
Fizz Customer service agents are available online. They should be able to turn off your message waiting indicator.
PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..
Other means of contact
Hello, is the red dot on your phone a notification that you had a missed call? I suggest it is your phone notifying you of a missed call and this is a setting on your phone, not Fizz. I understand that Fizz voicemail uses an app, that you must install on your phone.