I ordered my sim card on 3rd Jan. But it still doesn't come

Jinkyeong
Jinkyeong Posts: 2
edited January 16 in My Mobile

Where should I ask and solve this problem?

Best Answer

  • Whizz
    Whizz Posts: 12,015
    Accepted Answer

    Hello Jinkyeong,

    I am sorry to hear about this situation. 
    Please follow the instructions our members provided and contact our support to investigate this further. 
    We are there 24/7 so feel free to reach us at any time. 

    Have a lovely day,
    -Alex
     

Answers

  • Dapfizzer
    Dapfizzer ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐Posts: 4,789

    @Jinkyeong


    Hi,

    you can see the status of all your Fizz orders in your Order history.

    1. Log into your account and go to My profile.
    2. Click on Order history See details.
    3. Click on the shipping number to see on the carrier’s website the details of your delivery.
    4. If there’s any inconsistency with the delivery information you see, contact the carrier directly.
    5. If the carrier cannot help you, contact us using the chat bubble located in the lower right-hand corner of this FAQ during our business hours so we can open a ticket for this issue.

    Go to shipping number to track your delivery on the courrier service website

    *The delivery date indicated on your order summary is meant as a guideline; shipping is done by a third party, and Fizz cannot guarantee a specific delivery date.


    Source: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered 


    If there's no tracking number, I suggest you to directly contact the customer service to resolve this isue. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

    They'll surely be able to help you.


    You can also do it on Facebook: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Prof83
    Prof83 Posts: 4

    Hi you should try the chat.

This discussion has been closed.