I cant access my account to change my sim card

Maurizio I.

Hi , i am trying to log into my account to change my sim card and I cant. Is it down or something ??

Whizz

Hello Maurizio I.,

I am sorry to hear about this situation.
Please try to log in using an incognito browser.
Regarding the SIM change, it can only be made from our side, after we secure the account.
Please reach our support via live chat as it is the only session 100% secured.
Please make sure you will have a valid ID and the SIM activation code.

Have a lovely day,
-Alex

Emporium

Everything seems to be working fine on this end. I just logged out and logged back in with no issues. If you enter wrong credentials more than once, you will need to click the "captcha" at the bottom saying "I am not a robot".. Are you clicking it ?

Did you try with another browser ? Try clearing your cookies/cache ?

Or try opening a "private" or "incognito" window.

Worst case, Fizz Customer service agents are available online.

• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/status-services or https://fizz.ca/fr/faq/etat-services
• Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..

Other means of contact

• Whatsapp: (438) 393-5814
• By private message on Twitter: https://mobile.twitter.com/fizz_ca
• By private message on Facebook: https://www.facebook.com/fizzca/

CHAT however is the quickest method, but facebook is the easiest.