roaming in coverage zone

abe495
abe495 Posts: 1 ✭✭
edited January 2022 in My Mobile

I was outside the coverage zone last week, but now I'm already inside the coverage zone for over a week and it's still roaming and I have no access to data

Best Answer

  • Whizz
    Whizz Posts: 23,066 admin
    Answer ✓

    Hello abe495,

    I am sorry to hear about this.
    If by any chance you still experience any issue after trying the manipulations our member provided, please contact our support team to investigate this further.   

    Have a lovely day,
    -Alex

Answers

  • Emporium
    Emporium Posts: 2,305 ✭✭

    Have you tried rebooting your phone ? Sometimes some phones will not realize that "FIZZ" network is available again and need a little help to switch back from "FIZZ EXT" to "FIZZ". Or you can manually select it from the network operators screen.

    Also, have you ensured that you have the proper APN settings on your phone ?

    https://fizz.ca/en/faq/what-are-fizz-network-settings-apn


    If that does not help, you can always try to contact a customer service agent. Here we are all end users like yourself.

    • Sign into your account
    • Follow the link on this page: https://fizz.ca/en/faq/status-services or https://fizz.ca/fr/faq/etat-services
    • Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
    • Choose the option 💬 chat
    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..

    Other means of contact

    CHAT however is the quickest method, but facebook is the easiest.


  • Clive_ref_code_73TF9
    Clive_ref_code_73TF9 Posts: 545 ✭✭

    Hello, Emporium has the best answer to DIY, restart you phone. Engaging Airplane mode and then disengaging it may work. If neither resolve it for you go to network settings and initiate a search for networks and choose Fizz or Videotron. If you still need to contact Fizz Customer Service, another means of contacting an agent is to log in to your account, go to My Settings and click Contact Form, which starts an exchange by email. Best of luck.

  • Doomdrou
    Doomdrou Posts: 1,386 ✭✭

    Have you restarted your phone? Did you readjust your APN settings like it is explained here?

    https://fizz.ca/en/faq/what-are-fizz-network-settings-apn


This discussion has been closed.

Categories