Wrong Data usage on activation day

AdelMTL
AdelMTL Posts: 1
edited January 16 in My Mobile

Hello everyone,

A few moments after activating my SIM card and completing my phone number transfer from FIDO, I see on my plan that I have consumed 450MB of data. This is literally impossible because I'm connected to WIFI and I verified the internet consumption on my phone.


I hope some has an explanation for this. Not a great start :/


Thank you for your help

Have a good one

Best Answer

  • Whizz
    Whizz Posts: 12,015
    Accepted Answer

    Hello AdelMTL,

    I am sorry to hear about this situation. 
    If the issue persists please follow the instructions our members provided and contact our support to investigate this further. 
    If there was an issue caused by our side, rest assured you will receive your data back.

    Have a lovely day,
    -Alex

Answers

  • Fling
    Fling Code de référence/ referral code: OKWPWPosts: 3,863
    edited January 9

    Hi Adel,


    Here you talk to users like you. Data consumption is never Fizz fault for what I Know.


    To Chat with Fizz support:

    ·        Connect to your Fizz account by clicking « Login » in the top right corner 

    ·        Follow the link on this page: https://fizz.ca/en/faq/status-services 

    ·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·        Choose the option 💬 chat


    If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.


    Fizz show you how to reach them in this link

    https://fizz.ca/en/contact-us


    Other means of contact

    ·        Whatsapp: (438) 393-5814

    ·        By private message on Twitter: https://mobile.twitter.com/fizz_ca

    ·        By private message on Facebook: https://www.facebook.com/fizzca/


    CHAT however is the only effective and quickest method

  • Doomdrou
    Doomdrou Code de référence/Referral code: IH16HPosts: 551

    "First day" consumption is usually wrong. I know it happened to me the day I transferred to Fizz. Everything was okay on the second day.

    If it is not resolved tomorrow, just contact customer support.

This discussion has been closed.