SIM card delivery

emsh
emsh Posts: 1
edited January 9 in My Mobile

I ordered my SIM card about a week ago, and the estimated delivery date is Jan 5. I am a bit concerned as today is January 9th and I still haven't received the SIM card. I tried tracking the order, but the option to "track shipment" doesn't appear on the website when I try to do so. Does this mean my SIM card is not even out for delivery?

Best Answer

  • Whizz
    Whizz Posts: 12,015
    Accepted Answer

    Hello emsh,
    I am sorry that you encounter this situation,
    I have verified your account and the SIM card order is being processed at this moment still.
    I kindly advise you to contact our customer service in private in order to provide us with your full address to verify if everything there is correctly entered.
    To contact us, you can use this link: https://fizz.ca/en/contact-us
    Thank you for your kind understanding!
    Have a good day!
    -Eugen 

Answers

  • Fling
    Fling Code de référence/ referral code: OKWPWPosts: 3,863
    edited January 9

    Hi Emsh,


    You can see the status of all your Fizz orders in your Order history.

    1. Log into your account and go to My profile.
    2. Click on Order history See details.
    3. Click on the shipping number to see on the carrier’s website the details of your delivery.
    4. If there’s any inconsistency with the delivery information you see, contact the carrier directly.
    5. If the carrier cannot help you, contact us using the chat bubble located in the lower right-hand corner of this FAQ during our business hours so we can open a ticket for this issue.

    Go to shipping number to track your delivery on the courrier service website

     Source https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered


    If they say you have received your card chat whit fizz. they will tell you to buy another one and ask for a refund when you have activer the second

    To Chat with Fizz support:

    ·        Connect to your Fizz account by clicking « Login » in the top right corner 

    ·        Follow the link on this page: https://fizz.ca/en/faq/status-services 

    ·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·        Choose the option 💬 chat


    If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.


    Fizz show you how to reach them in this link

    https://fizz.ca/en/contact-us


    Other means of contact

    ·        Whatsapp: (438) 393-5814

    ·        By private message on Twitter: https://mobile.twitter.com/fizz_ca

    ·        By private message on Facebook: https://www.facebook.com/fizzca/


    CHAT however is the only effective and quickest method

This discussion has been closed.