Mobile Plan

ionmerlis

My mobile plan does not seem to be working even though I paid for it. What can I do to fix this problem?

Whizz

Hello ionmerlis,
 
I verified your Fizz account and everything seems to be in order now, your plan is fully active. 
Please restart the phone and test the services, they should be fully functional.

Thanks and have a great day:
Cecilia

Dapfizzer

@ionmerlis

Hi,

once your payment has been received and confirmed by Fizz (please allow a delay of up to two hours), your plan will be reactivated.

Source: https://fizz.ca/en/faq/how-do-i-fix-payment-issue

Dapfizzer

@ionmerlis

Over that delay, I suggest you to directly contact the customer service to resolve this isue. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

They'll surely be able to help you.

You can also do it on Facebook: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Philemon24

Hello @ionmerlis

we need more details, like is your plan new and recently activated, for how long? It could take a few hours to activate.

What is your plan saying in your account?

A few tips:

• reboot your phone and after have the airplane mode activated for 30 seconds, then have it turned off
• Check your APN settings See https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
• change the connection to Fizz EXT and then immediately back to Fizz for your provider settings, restart the phone
• is your phone compatible https://fizz.ca/en/faq/compatible-devices
• is your phone unlocked? https://fizz.ca/en/faq/what-is-an-unlocked-phone  https://fizz.ca/en/faq/how-do-i-unlock-my-phone
• is it declared stolen?  https://fizz.ca/en/faq/lost-stolen-blacklist
• are you in the coverage zone? https://fizz.ca/en/coverage