30gb perk late

Luca

Hi, I still haven’t received my 30gb perk after 1 1/2 months. What should I do?

Dapfizzer

https://forum.fizz.ca/en/discussion/2629158/30gb-perk-late

Hi Luca,

Hi,

I suggest you to directly contact the customer service to resolve this isue. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

You can also do it on Facebook: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Whizz

Hi Luca,
Thank you for reaching out to us.

Restassured, I've checked on the matter and escalated this situation to our specialized team. They'll handle it for you in the shortest time possible.

Youwill be notified by us via email once a solution has been found bythem.
You can check on the ticket's progress from your Fizzaccount under My settings->My tickets.

Thankyou very much for your understanding, patience and collaboration.

Havea good one!

Andrei

Philemon24

https://forum.fizz.ca/en/discussion/2629158/30gb-perk-late

Follow Dapfizzer's tips. Only CS can help you.

In the meantime, if you need data you can ask for some in these places:

• forum https://forum.fizz.ca/en/categories/data-gifting
• forum (French version) https://forum.fizz.ca/fr/categories/Partage-de-donn%C3%A9es
• Facebook group https://www.facebook.com/groups/partagededonnees/