Received email saying my plan is expiring in 3 days. Account says activation pending but sim working

gl_johns

Hi, I received a email last day saying my plan is expiring in 3 days. When i ported from koodo to fizz i got a message from fizz saying there was technical issue in transferring the number and they are working on the issue to fix it. Then from next day everything was working fine. So i was hoping the issue got fixed. Now i have 3 days to keep the plan. Cannot find question mark (?) in solution hub to talk to customer support.

Whizz

Hello gl_johns,

 I am sorry to hear about this situation.
I have verified your account and your transfer to Fizz failed. 
I can see that a ticket was already escalated for this.
You will be contacted via e-mail as soon as we have any updates from our technical team.

Have a lovely day,
-Alex

Fling

Hi John,

Here you to users like and to know what's happening whit your account you need to chat whit fizz support

To Chat with Fizz support:

·        Connect to your Fizz account by clicking « Login » in the top right corner 

·        Follow the link on this page: https://fizz.ca/en/faq/status-services 

·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

·        Choose the option 💬 chat

If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.

Fizz learn you how to reach them in this link

https://fizz.ca/en/contact-us

Other means of contact

·        Whatsapp: (438) 393-5814

·        By private message on Twitter: https://mobile.twitter.com/fizz_ca

·        By private message on Facebook: https://www.facebook.com/fizzca/

CHAT however is the only effective and quickest method

Jess_i88b6

Hi

I have a similar problem, my account is still in pending, contacted the support multiple time and open a ticket almost a month ago

You can chat in direct

• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Other means of contact

Whatsapp: (438) 393-5814

By private message on Twitter: https://mobile.twitter.com/fizz_ca

By private message on Facebook: https://www.facebook.com/fizzca/

gl_johns

Thank you Fling and Jessy

Fling

My pleasure !

Happy new year