Travelling to the USA from Canada, but no network
Best Answer
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Hello crondeau,
I am sorry to hear about this situation.
Please make sure that your roaming option is turned on and that you are connected to T mobile or AT&T mobile network.
If the issue still persists after that please contact our support team to investigate this further.
Have a lovely day,
-Alex1
Answers
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Hi @crondeau
Do you have the network operator configured in automatic?
Can you try to turn off the phone for 30 seconds?
Since must work https://fizz.ca/en/faq/im-travelling-outside-my-coverage-zone-what-are-my-roaming-options
You want to use your cellphone while abroad?
1. To use your cellphone during your trip abroad, you need to buy a Travel Add-On or again add funds to your wallet to pay as you go.
You can chat in direct
- Sign into your account
- Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
- Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
- Choose the option 💬 chat
- If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Other means of contact
Whatsapp: (438) 393-5814
By private message on Twitter: https://mobile.twitter.com/fizz_ca
By private message on Facebook: https://www.facebook.com/fizzca/
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Hello, below are some suggestions'
- did you purchase a travel add-on?
- do you have your mobile set to use data when roaming?
- do you have your mobile set to automatically search for a network/tower connection?
- reboot your mobile
- another option is to purchase a pre-paid SIM from a US provider, especially better if you travel to the US frequently. Less costly, better connectivity, more data, etc. are all positives about using a US SIM.
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turn data roaming on your phone
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