I didn´t receive my SIM card

Nikol

Hello,

I ordered my SIM card on 29th December, in my account it shows "delivered on 31st December" and when I click on shipment details and go to Planète Courrier, there is delivered 19:02 on 31st December. But I asked at the reception of my residence and don´t have the SIM card. Can you help me, please?

Whizz

Hello Nikol,

I am sorry to hear about this.
I can see that you already contacted our support team and a refund was offered. 
Feel free to reach us at any time if you ever need support.

Have a lovely day,
-Alex

Philemon24

Hello @Nikol

Chat with Fizz to explain the situation and issue a refund request. It may have been stolen or delivered at the wrong address.

They should invite you to get a new card in the meantime. 2 ways to do that:

• order online like you did
• buy it in store at a Couche-Tard, Mobile Expert or UQAM's COOP. Interactive map at  https://fizz.ca/en/sim-card#stores It provides phone numbers so you call beforehand to make sure they have some in stock.

Deh

Check the delivery address on your receipt because it's not normal to leave a package at the reception of a residence. Sadly you're gonna have to order a new one.

JustJoe

Fizz with give you refund if you didnt get your sim card. I got my Fizz package in the mail, but there was no sim card in it. Just the sim card removal tool. I contacted Fizz and got refund almost immediately