Can anybody help me ?

Cheikh N. #39872

Hi everyone, 

I wrongfully purchased an iPhone 12 phone, on August 20th

Received the phone, then returned it back to Fizz for a refund in order to get the one I wanted, all within the 15-day return policy

Since then, I've been contacting Customer Service every one or two weeks, but they're not helpful at all, always telling me to wait... I've been waiting for 4 months now, since August... That is a hell of a long time and the issue still hasn't been resolved.

I made several complaints. They opened two tickets, the first one closed without any resolution of the issue so I'm not very hopeful about this second one... It's like nothing is gonna come out of it

I talked to the bank about a chargeback, but they're not able to complete it either, they're saying It's been too long...

This is just bad customer service. there's no way it should take this long.

I lowkey just wanna get my money back or the phone back at the very least... I've been waiting for a very long time... And None of it is leading anywhere.

Fling

Horrible story !

You try to make a conplaint to the consumers protection ?

https://educaloi.qc.ca/en/capsules/the-consumer-protection-bureau/

Jess_i88b6

Hi

Very terrible, probably this can help you out https://www.quebec.ca/en/justice-and-civil-status/small-claims

Whizz

Hello Cheikh N. #39872,

I m sorry to hear about this.
I have verified and I can see the situation was escalated again on December 30th for further investigation.  
You will be contacted via e-mail as soon as we have any updates.

Have a lovely day,
-Alex