Calling Canada from Dominican Republic

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MsC02
MsC02 Posts: 1 ✭✭
edited January 2022 in My Mobile

I am stuck in the Dominican Republic and need to contact people in Canada. I bought the International Calls add-on but no one can reach me, and I can’t call out.

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  • Emporium
    Emporium Posts: 2,305 ✭✭
    edited December 2021 Answer ✓
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    With FIZZ, you CAN'T make or receive calls OUTSIDE of CANADA/US.

    Your international call addon is for you to CALL those location, when you are in your subscription ZONE (QC, Canada, US). Not to be reached around the world. So you effectively bought long distance minutes to use, to call those destinations, when you are home.

    And the "Travel addons" that are available for some areas, are at best for Data and text messaging only, NOT calls.


    Important : You will not be able to make calls while roaming outside your Canada or the United States.

    Roaming calls (incoming or outgoing) will be available at a later time. We will update this FAQ when we have a firm date.

    In the meantime, you will be able to use data, and send/receive texts when you travel outside your coverage zone. To make and receive calls, you can use messaging apps such as WhatsApp or Messenger.

    SOURCE: https://fizz.ca/en/faq/im-travelling-outside-my-coverage-zone-what-are-my-roaming-options (Just before step #1)

    And right at the TOP of that FAQ, Fizz even states:

    We recommend purchasing a local SIM card. This will give you access to better rates on data. Helpful tip: use messaging apps (whatsApp, Messenger...) to stay in touch on the road instead of calling and texting.

    This is PRETTY standard for any PREPAID mobile service. If you want better roaming options when travelling, you will need to go to a "PostPaid' service.

    Hope this clarifies the situation.

Answers

  • Fling
    Fling Posts: 9,073 ✭✭
    edited December 2021
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    Hi,


    Ask your question to Fizz support

    To Chat with Fizz support:

    ·        Connect to your Fizz account by clicking « Login » in the top right corner 

    ·        Follow the link on this page: https://fizz.ca/en/faq/status-services 

    ·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·        Choose the option 💬 chat


    If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.


    Other means of contact

    ·        Whatsapp: (438) 393-5814

    ·        By private message on Twitter: https://mobile.twitter.com/fizz_ca

    ·        By private message on Facebook: https://www.facebook.com/fizzca/


    CHAT however is the only effective and quickest method

  • Clive_ref_code_73TF9
    Options

    Hello, I suggest you connect to WIFI and install a reputable calling app which allows you to call international numbers. I haven't used any but there should be multiple valid options, just check reviews and for excessive permissions before using. If you have to pay anything to use the app, I suggest you use your credit card, easier to dispute any charges with your credit card company than a bank.

  • Doomdrou
    Doomdrou Posts: 1,217 ✭✭
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    My suggestion would be to purchase a SIM card in the Dominican Republic. This will give you the opportunity to call to Canada at relatively low prices. Just look with some providers, and you will certainly find a plan that suits your needs.

  • Whizz
    Whizz Posts: 20,663 admin
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    Hello MsC02,

    I am sorry to hear about this situation.
    As our members mentioned, you won't be able to make or receive calls while outside the coverage area.
    The call add-on you mentioned is for making calls from Canada to the Dominican Republic.
    While you are there you can only use your mobile data if you buy a travel add-on.
    Here you can find more information if necessary: https://fizz.ca/en/faq/im-travelling-outside-my-coverage-zone-what-are-my-roaming-options
    You can also try getting a local SIM card if it's mandatory to make a call.

    Have a lovely day,
    -Alex

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