My daughter phone

Hector

My daughter phone not working ****

Whizz

Hello Hector,

I am sorry to hear about this.
I can see that you contacted our support and they informed you about this situation.
Don't hesitate to reach us back if you have further questions or if you still experience any difficulties.

Have a lovely day,
-Alex

Jess_i88b6

Hi Hector

You should never post a phone number in public forum, @Whizz can you please remove it.

Did you try to reboot the phone?

Did you check in her Fizz's account, if the plan had a payment problem?

Did you check the SIM in a different phone?

You can always contact the support

You can chat in direct

• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Other means of contact

Whatsapp: (438) 393-5814

By private message on Twitter: https://mobile.twitter.com/fizz_ca

By private message on Facebook: https://www.facebook.com/fizzca/

Philemon24

Hello @Hector

we need more details like the following otherwise our help will be very generic:

• what is not working
• is it a new activation
• what have you tried so far

Here are a few tips your daughter can try...

About calls

• Make sure you have minutes
• Restart your phone
• Make sure your phone selects the Fizz mobile network
• Test using a different mobile phone
• Airplane mode or offline mode
• Is the "Do not disturb" option active?
• Is your number being transferred to Fizz?

About data

• Verify your plan
• Activate mobile data
• Check if you have a data usage limit
• Make sure your phone’s APN has been correctly configured
• Reset your phone’s network settings

Also, this forum is public and designed for help amongst members. Posting a phone number exposes it to robocalls and fishing. Tagging a @Whizz to help you on that matter.

Ultimately, tell your daughter to connect and chat with Fizz:

1. Go to a FAQ page e.g. https://fizz.ca/en/faq/status-services
2. Look bottom right for the big ❔ question mark in a green bubble.
3. Click it, options will be displayed
4. Choose "💬 Chat"
5. Note: the bubble will only display the chat for a computer version. If you are on a cell phone, you must check "Desktop site" in your browser settings.
6. Submit your question with possibly a relevant screenshot or modem photo
7. After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.

The advantages of Fizz bubble tool are that it is 24/7 real-time with waiting time management and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.

ALTERNATIVES

• Facebook Messenger at https://www.facebook.com/fizzca (open hours detailed over there)
• Twitter private https://mobile.twitter.com/fizz_ca
• WhatsApp : (438) 393-5814 or see "How to contact Fizz on WhatsApp?" at https://forum.fizz.ca/en/discussion/comment/6568069

Note the 2021 holiday hours🎄

• Dec 31 : 7 am-4 pm (EST)
• Jan 01 : 7 am-10 pm (EST)