In the website it says that my sim card was delivered but i never received it

Atila_ar
Atila_ar Posts: 15 ✭✭
edited January 2022 in My Mobile

I called the delivery company and they say that it has been delivered but i never received it so they told me to ask you to send me another one

Best Answer

  • Whizz
    Whizz Posts: 22,900 admin
    Answer ✓

    Hello Atila_ar,

    I am sorry to hear about this situation.
    Please contact our support team to investigate this further:  https://fizz.ca/en/contact-us
    Feel free to reach us at any time.

    Have a lovely day,
    -Alex

Answers

  • Fling
    Fling Posts: 9,194 ✭✭
    edited December 2021

    Hi Attila,


    They will tell you to buy another one and when you had activated it ask for a refund


    To Chat with Fizz support:

    ·        Connect to your Fizz account by clicking « Login » in the top right corner 

    ·        Follow the link on this page: https://fizz.ca/en/faq/status-services 

    ·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·        Choose the option 💬 chat


    If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.


    Other means of contact

    ·        Whatsapp: (438) 393-5814

    ·        By private message on Twitter: https://mobile.twitter.com/fizz_ca

    ·        By private message on Facebook: https://www.facebook.com/fizzca/


    CHAT however is the only effective and quickest method

  • Sickboy
    Sickboy Posts: 105 ✭✭
    edited January 2022

    So much easier to just go to couche tard and buy it there no waiting time and you get it right away. Then ask them for a refund for the other one

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