Appoinntment

Options
Tai F.
Tai F. Posts: 1 ✭✭
in Internet

Hello,

I missed an appointment 2 weeks ago. I spoke to a fizz operator on the phone, she told me that she fixed the next appointment on 27 Dec for my home internet fixing. I waited the whole day that day and no one showed up.

Right now, I tried to schedule a new appointment many times on Fizz site but it always shows an on hold sign connecting to the 'scheduling appointment" page. It seems impossible to schedule an appointment.

May I know, are there any other options?

Answers

  • Emporium
    Emporium Posts: 2,303 ✭✭
    Options

    Sorry to hear this has happened. I know it can be frustrating.

    You will be able to reschedule another appointment from your account by going to My Plans >> Manage Plan >> Appointments. Once 24 hours have passed since the appointment was due, the 'Reschedule' button will appear there. You can then choose a new date and time that's best suited for you.

    https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

    ---

    If the problem persists, Fizz Customer service agents are available online.

    • Sign into your account
    • Follow the link on this page: https://fizz.ca/en/faq/status-services or https://fizz.ca/fr/faq/etat-services
    • Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
    • Choose the option 💬 chat
    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..

    Other means of contact

    CHAT however is the quickest method, but facebook is the easiest.


    **** However, due to the holidays, they have shorter hours of operation *******

    24/12 : 7 am- 10 pm(EST)

    25/12 : 9 am- 6 pm (EST)

    31/12 : 7 am-4 pm (EST)

    01/01 : 7 am- 10 pm (EST)

    SOURCE: https://forum.fizz.ca/en/discussion/2628596/holiday-hours-happy-holidays-2021

Categories