Technician didn't come twice

adballz
adballz Posts: 2 ✭✭
in Internet

Hello, I moved from my old apartment and fizz missed two appointment. So I have to work from home and have almost no more mobile data left.

Is there any way Fizz can send me data as it their fault for not coming to the appointments ?


Thanks for your help :)

Answers

  • Emporium
    Emporium Posts: 2,305 ✭✭

    Sorry to hear this has happened. I know it can be frustrating. Unfortunately, I doubt they will provide any Data, but you can alway try to contact them.

    You will be able to reschedule another appointment from your account by going to My Plans >> Manage Plan >> Appointments. Once 24 hours have passed since the appointment was due, the 'Reschedule' button will appear there. You can then choose a new date and time that's best suited for you.

    https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

    ---

    If the problem persists, Fizz Customer service agents are available online.

    • Sign into your account
    • Follow the link on this page: https://fizz.ca/en/faq/status-services or https://fizz.ca/fr/faq/etat-services
    • Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
    • Choose the option 💬 chat
    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..

    Other means of contact

    CHAT however is the quickest method, but facebook is the easiest.


    **** However, due to the holidays, they have shorter hours of operation *******

    24/12 : 7 am- 10 pm(EST)

    25/12 : 9 am- 6 pm (EST)

    31/12 : 7 am-4 pm (EST)

    01/01 : 7 am- 10 pm (EST)

    SOURCE: https://forum.fizz.ca/en/discussion/2628596/holiday-hours-happy-holidays-2021

  • adballz
    adballz Posts: 2 ✭✭

    Thanks very much !

    I have another appointment the 6th of January but it means that I won't have internet until this date. And with the current restrictions I can't just go in a café to work so I will buy data from them and hope they will refund me...


    Thanks again for all these informations !

  • Clive_ref_code_73TF9
    Clive_ref_code_73TF9 Posts: 545 ✭✭

    Hello, I have several suggestions for you to consider.

    • use the Contact Form in My Settings instead of the Chat feature. It is another method to contact Fizz Customer Service
    • you can buy a data add-on in the hopes Fizz will refund the costs
    • if you need more than a few GB, purchase another SIM (at a retail store instead of by mail if you can). This would be more cost-effective than buying data add-ons

    Good luck resolving your issue.

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