SIM card randomly stopped working

Sam_4587
Sam_4587 Posts: 1 ✭✭
in My Mobile

Opened phone after making call and was met with message invalid Card emergency calls only. No changes were made to phone plan

Answers

  • Fling
    Fling Posts: 9,194 ✭✭
    edited December 2021

    Hi Sam,


    Reboot your Phone

    Get the Sim out and reput in

    All your update are done ?

    If you can put your SIM in another Phone, mayby it's your phone the problem

    You paid your invoice ?



    To Chat with Fizz support for help

    ·        Connect to your Fizz account by clicking « Login » in the top right corner 

    ·        Follow the link on this page: https://fizz.ca/en/faq/status-services 

    ·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·        Choose the option 💬 chat


    If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.


    Other means of contact

    ·        Whatsapp: (438) 393-5814

    ·        By private message on Twitter: https://mobile.twitter.com/fizz_ca

    ·        By private message on Facebook: https://www.facebook.com/fizzca/


    CHAT however is the only effective and quickest method

  • Emporium
    Emporium Posts: 2,305 ✭✭
    edited December 2021

    @Sam_4587

    Invalid card is typically the card just not seated properly.

    Power down your phone, remove the sim card, reinsert it, and then power up the phone.

    If that doesn't help, try the SIM card in another phone to determine if the problem is the card, or the sim card tray on the phone. If the same persists on another phone, then you need another SIM card :(

    You can try to contact customer service as mentioned above. Or you can just hop into a Couche-Tard, Mobile Expert or UQAM's COOP store and pick one up locally. Interactive map at https://fizz.ca/en/sim-card#stores .

    Once you have your new SIM card, you’ll have to replace and delete your old SIM card that’s associated with your plan, and activate the new one. Replace my SIM card (My plans > Manage > Change SIM card). 

    -----------

    If the problem persists, Fizz Customer service agents are available online.

    • Sign into your account
    • Follow the link on this page: https://fizz.ca/en/faq/status-services or https://fizz.ca/fr/faq/etat-services
    • Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
    • Choose the option 💬 chat
    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..

    Other means of contact

    CHAT however is the quickest method, but facebook is the easiest.


    **** However, due to the holidays, they have shorter hours of operation *******

    24/12 : 7 am- 10 pm(EST)

    25/12 : 9 am- 6 pm (EST)

    31/12 : 7 am-4 pm (EST)

    01/01 : 7 am- 10 pm (EST)

    SOURCE: https://forum.fizz.ca/en/discussion/2628596/holiday-hours-happy-holidays-2021

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