My both lines are still not activated even after 4 days

Olfa7kb
Olfa7kb Posts: 2 ✭✭
in My Mobile

I'm still having the same issue, both line are not activated yet, customer service agent only offer me the same answer : to speak with chat option.

Chat option is not available, so what to do in such a case...

They told me they need my ID documents and to send it only via "clavardage ", while that option is not even working... this is starting to be a nightmare ... while i put all my time off on this chit chat to resolve the problem, that's still not resolved

Capture.PNGFIZZ2.PNG
Capture.PNG Fizz.PNG


anyone else had this issue please ??

Answers

  • Emporium
    Emporium Posts: 2,305 ✭✭

    The CHAT option can be tricky. Sometimes try changing browsers (chrome, firefox, edge, safari, etc..). Or open a "private/incognito" window.

    I just tried it (from this page: https://fizz.ca/en/faq/status-services ), and I do get the CHAT option..

    image.png


    Fizz Customer service agents are ONLY available online unfortunately.

    • Sign into your account
    • Follow the link on this page: https://fizz.ca/en/faq/status-services or https://fizz.ca/fr/faq/etat-services
    • Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
    • Choose the option 💬 chat
    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..

    Other means of contact

    CHAT however is the quickest method, but facebook is the easiest.


    **** However, due to the holidays, they have shorter hours of operation *******

    24/12 : 7 am- 10 pm(EST)

    25/12 : 9 am- 6 pm (EST)

    31/12 : 7 am-4 pm (EST)

    01/01 : 7 am- 10 pm (EST)

    SOURCE: https://forum.fizz.ca/en/discussion/2628596/holiday-hours-happy-holidays-2021

  • Fling
    Fling Posts: 9,194 ✭✭
    edited December 2021

    Hi Olga,


    Might help clearing cache, deleting cookies or for Apple user go to safari and clear history and website data.

    You can try using another browser such as Chrome, Opéra, Edge or Fire. A private browser is another solution.



    To Chat with Fizz support:

    ·        Connect to your Fizz account by clicking « Login » in the top right corner 

    ·        Follow the link on this page: https://fizz.ca/en/faq/status-services 

    ·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·        Choose the option 💬 chat


    If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.


    Other means of contact

    ·        Whatsapp: (438) 393-5814

    ·        By private message on Twitter: https://mobile.twitter.com/fizz_ca

    ·        By private message on Facebook: https://www.facebook.com/fizzca/


    CHAT however is the only effective and quickest metho

  • Clive_ref_code_73TF9
    Clive_ref_code_73TF9 Posts: 545 ✭✭

    Hello, another method of contacting Fizz Customer Service is to use the Contact Form under My Settings. This method allows you to send attachments. Their request for your ID seems odd though, are they questioning whether your account has been hacked or hi-jacked and you need to prove your identity? If you need to send them proof of ID a photo or scan of your ID you can do it through the Contact Form. Send as a PDF or some other file format that is not easy to edit.

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