Trying to change my Fizz Home internet plan ... Failed

Gino
Gino Posts: 1 ✭✭
in Internet

2021-12-27 0h54

after selecting new plan

entering my email and password

green circle spin with green lighting in the center

at 1h11 still spinning.

What should I do to change my plan, only 3 days before billing cycle?

Best Answer

  • Emporium
    Emporium Posts: 2,305 ✭✭
    edited December 2021 Answer ✓

    Have you tried with another browser ? Or try opening a private/incognito window ? Sometimes the cookies can cause all sorts of strange behaviours on the Fizz site.

    https://fizz.ca/en/faq/i-would-like-to-change-my-fizz-home-internet-plan-how-do-i-do-this

    Also, keep in mind that the changes you make will only take effect at the beginning of your next payment cycle. So if you miss this one, you will need to wait till the next one for changes to take effect :(

    --------

    If the problem persists, Fizz Customer service agents are available online.

    • Sign into your account
    • Follow the link on this page: https://fizz.ca/en/faq/status-services or https://fizz.ca/fr/faq/etat-services
    • Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
    • Choose the option 💬 chat
    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..

    Other means of contact

    CHAT however is the quickest method, but facebook is the easiest.


    **** However, due to the holidays, they have shorter hours of operation *******

    24/12 : 7 am- 10 pm(EST)

    25/12 : 9 am- 6 pm (EST)

    31/12 : 7 am-4 pm (EST)

    01/01 : 7 am- 10 pm (EST)

    SOURCE: https://forum.fizz.ca/en/discussion/2628596/holiday-hours-happy-holidays-2021

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