west end Kanata, just 3G/H+ no LTE anymore

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I've always had LTE service in south end of Kanata with my FIZZ SIM phone.

Maybe 1-2 weeks ago, I'm not getting JUST 3G/H+ service now. When i do a manual network scan, there are NO LTE FIZZ networks anymore but just EXT Fizz which i cannot even manually select (does not attach).

Did something recently change? Highly disappointing.

(pixel5, android 12, dec update patches)

Best Answer

  • Whizz
    Whizz Posts: 20,758 admin
    Answer ✓
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    Hello Jin K. #16646,

    I am sorry for this situation encountered,

    I have verified your account and I see that you have multiple lines on your account.

    I kindly advise you to contact us in private and provide us with more details. 
    Please, try to test the service with another phone to see if you can see more Fizz networks.
    Also, try to follow the manipulation on this FAQ and see if you can get it to work better: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet
    In case you can't get it to work, you can contact us in private using this link: https://fizz.ca/en/contact-us

    I count on your kind understanding and cooperation!
    Have a good day!
    -Eugen

Answers

  • Fling
    Fling Posts: 9,084 ✭✭
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    Hi Jin,


    ask your question to Fizz support

    To Chat with Fizz support:

    ·        Connect to your Fizz account by clicking « Login » in the top right corner 

    ·        Follow the link on this page: https://fizz.ca/en/faq/status-services 

    ·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·        Choose the option 💬 chat


    If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.


    Other means of contact

    ·        Whatsapp: (438) 393-5814

    ·        By private message on Twitter: https://mobile.twitter.com/fizz_ca

    ·        By private message on Facebook: https://www.facebook.com/fizzca/


    CHAT however is the only effective and quickest method

This discussion has been closed.