Transferring my previous number
I want to transfer my number from my old provider. When the tact came in to confirm I replied YES before the deadline and received a confirmation text. However, I got an email once the deadline was passed saying that I did not complete the requirements on time and needed to redo the process to transfer my number. When I tried to redo it though, when I put my IMEI number, it said it was the same information I had put in earlier and wouldn't let me go through with it. What am I supposed to do now?
Best Answer
-
Hello Evelyne_997,
Thank you for your interest in our services!
I am sorry that you encounter this situation,
I verified your account and I see that you managed to contact our customer support team.
Check this FAQ for more details: https://fizz.ca/en/faq/im-having-problems-transferring-my-current-phone-number-to-fizz-why-what-can-i-do
I count on your kind understanding!
Have a good day!
-Eugen0
Answers
-
Please contact customer service. They are the only ones who can help you regarding this matter.
0 -
Unfortunately, you will need to contact customer service for this now.
Fizz Customer service agents are only available online. Here we are all end users like you.
- Sign into your account
- Follow the link on this page: https://fizz.ca/en/faq/status-services or https://fizz.ca/fr/faq/etat-services
- Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
- Choose the option 💬 chat
- If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..
Other means of contact
- Whatsapp: (438) 393-5814
- By private message on Twitter: https://mobile.twitter.com/fizz_ca
- By private message on Facebook: https://www.facebook.com/fizzca/
CHAT however is the quickest method, but facebook is the easiest.
Just keep in mind the holiday hours for Dec 24, 25 and Dec 31 and Jan 1:
24/12 : 7 am- 10 pm(EST)
25/12 : 9 am- 6 pm (EST)
31/12 : 7 am-4 pm (EST)
01/01 : 7 am- 10 pm (EST)
0 -
I second what the others have said. Please contact customer support. Something wen wrong with your transfer. Only they can check it for you.
Bienvenue à Fizz :)
0
