3G is not working

ilir
ilir Posts: 1 ✭✭
in My Mobile

Since two days I am in trouble with the 3G,it is nit working,I need to use it for travelling,in this way I have to switch from your plans to another provider!

Best Answer

  • Whizz
    Whizz Posts: 23,067 admin
    Answer ✓

    Hello ilir,

    I am sorry that you encounter this situation,

    I have verified your account and I see that you contacted our customer services team.
    Next time when you have a question, try to provide the other forum users with more details. :)
    I see that you had trouble with your data not working properly because your APN settings were not configured correctly.
    More details on this matter can be found here: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
    Also, if you have issues with your mobile data, you can try the steps from this FAQ to solve it: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet
    Thank you for your understanding!
    Stay safe and have a great day!
    -Eugen
     

Answers

  • Fling
    Fling Posts: 9,194 ✭✭
    edited December 2021

    Hi Illir


    Here you are talking to Fizz users like you. Ask your question to Fizz support

    To Chat with Fizz support:

    ·        Connect to your Fizz account by clicking « Login » in the top right corner 

    ·        Follow the link on this page: https://fizz.ca/en/faq/status-services 

    ·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·        Choose the option 💬 chat


    If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.


    Other means of contact

    ·        Whatsapp: (438) 393-5814

    ·        By private message on Twitter: https://mobile.twitter.com/fizz_ca

    ·        By private message on Facebook: https://www.facebook.com/fizzca/


    CHAT however is the only effective and quickest method

  • Philemon24
    Philemon24 Posts: 1,340 ✭✭

    Hello @ilir

    I suggest to not leave Fizz without knowing why it doesn't work as you may have the same issue with the next service provider.

    Try a quick power reboot your mobile device and verify if your configurations have not been altered (like APN settings). For some more tips, consult this FAQ: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet.

    Other tips:

    • Are you under the Fizz Ext? If you are in Fizz EXT, enable the data roaming
    • Do you have a block in your phone for the data usage?
    • If the issue persists, reach Fizz by chat.


    Chat bubble is the best tool to reach Fizz. This forum is mostly for mutual help between customers.

    To chat:

    1. Go to a FAQ page e.g. https://fizz.ca/en/faq/status-services
    2. Look bottom right for the big ❔ question mark in a green bubble.
    3. Click it, options will be displayed
    4. Choose "💬 Chat"
    5. Note: the bubble will only display the chat for a computer version. If you are on a cell phone, you must check "Desktop site" in your browser settings.
    6. Submit your question with possibly a relevant screenshot or modem photo
    7. After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.

    The advantages of Fizz bubble tool are that it is 24/7 real-time with waiting time management and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.

    ALTERNATIVES


    Note the 2021 holiday hours:

    • Dec 24 : 7 am-10 pm (EST)
    • Dec 25 : 9 am-6 pm (EST)
    • Dec 31 : 7 am-4 pm (EST)
    • Jan 01 : 7 am-10 pm (EST)


This discussion has been closed.

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