Visual voicemail app doesn't work

shao3m

Hello,

My android visual voicemail is saying that I need to be connected to a mobile network for it to work. I am. I've tried turning off my WiFi, still nothing.

I have the latest version of the app.

Philemon24

Hello @shao3m

I get this message but only when I'm on VPN. Once I get off VPN, it works.

Is it your case?

FYI it will not use wifi but your mobile data. Source: the FAQ.

Fling

Hi shao3m,

You read this link ?

https://fizz.ca/en/faq/how-can-I-access-and-use-my-voicemail

Chat with Fizz support for help

·        Connect to your Fizz account by clicking « Login » in the top right corner 

·        Follow the link on this page: https://fizz.ca/en/faq/status-services 

·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

·        Choose the option 💬 chat

If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.

Other means of contact

·        Whatsapp: (438) 393-5814

·        By private message on Twitter: https://mobile.twitter.com/fizz_ca

·        By private message on Facebook: https://www.facebook.com/fizzca/

CHAT however is the only effective and quickest method

shao3m

https://forum.fizz.ca/en/discussion/comment/6605612#Comment_6605612

Thanks for the reply. I ended up fixing it. I did have a VPN acting as a DNS filter. I put the vvm app on the whitelist, disabled the VPN temporarily, and then it worked, and has worked ever since (with the VPN on).

Thanks for the suggestion!