Visual voicemail app doesn't work

Posts: 33 ✭✭
in My Mobile

Hello,

My android visual voicemail is saying that I need to be connected to a mobile network for it to work. I am. I've tried turning off my WiFi, still nothing.

I have the latest version of the app.

Screenshot_20211218-145001_Visual Voicemail.jpg


Best Answer

  • Posts: 1,340 ✭✭
    Answer ✓

    Hello @shao3m

    I get this message but only when I'm on VPN. Once I get off VPN, it works.

    Is it your case?


    FYI it will not use wifi but your mobile data. Source: the FAQ.

Answers

  • Posts: 9,258 ✭✭
    edited December 2021

    Hi shao3m,


    You read this link ?

    https://fizz.ca/en/faq/how-can-I-access-and-use-my-voicemail


    Chat with Fizz support for help

    ·        Connect to your Fizz account by clicking « Login » in the top right corner 

    ·        Follow the link on this page: https://fizz.ca/en/faq/status-services 

    ·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·        Choose the option 💬 chat


    If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.


    Other means of contact

    ·        Whatsapp: (438) 393-5814

    ·        By private message on Twitter: https://mobile.twitter.com/fizz_ca

    ·        By private message on Facebook: https://www.facebook.com/fizzca/


    CHAT however is the only effective and quickest method

  • Posts: 33 ✭✭
    Philemon24

    Thanks for the reply. I ended up fixing it. I did have a VPN acting as a DNS filter. I put the vvm app on the whitelist, disabled the VPN temporarily, and then it worked, and has worked ever since (with the VPN on).

    Thanks for the suggestion!

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