my wifi box isnt working, how can i make it connect to the internet?
i changed my address and also did in my fizz account, the first time i had to take a rendez-vous with a technician but now it just told me to wait until 7 am for the update in the server. its been way pass 7am and my wifi box still cant connect to the internet.what can i do ?
Best Answer
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Hello aram,
I am sorry to hear about this situation.
I can see that you had a move that was not complete and due to this the service was deactivated.
Instead of reactivating it at the previous location and starting a new moving order, you reactivated the service at your new location. Due to this your service will not work.
Please cancel your service and reactivate it after at your previous location.
Once the service is reactivated there, please set an appointment for a move order so that our technician can arrive and validate it.
Here you can find more information about the move: https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service
You can also reach our support team if you need further assistance.
Have a lovely day,
-Alex0
Answers
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Hi Aram,
I suggest you to directly contact the customer service to resolve this isue. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
They'll surely be able to help you.
You can also do it on Facebook: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Hi Aram
can you please try to turn off the modem for couples of minutes, after that turn on and wait 15 minutes
After that check the led status as shown on this is the guide: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
You can chat in direct
- Sign into your account
- Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
- Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
- Choose the option 💬 chat
- If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Other means of contact
Whatsapp: (438) 393-5814
By private message on Twitter: https://mobile.twitter.com/fizz_ca
By private message on Facebook: https://www.facebook.com/fizzca/
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Here is my suggestion:
- Unplug your modem
- Wait 10 minutes
- Plug back your modem
- Verify if everything works
- If not, contact customer service. The green bubble chat is the fastest way to open a ticket. Facebook is the easiest.
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