travel add on for how long and where is it

Fethi H. · December 2021

I bought a data travel add on to usa, fizz did not give any instructions, at least email or text message with apn setting,

got in usa ,it did not work, no way to get help, frustrating, bad experience

now. its like lost money, doesn'nt show anywhere in fizz account, no details on how long its valid,

i want to request refund but no chat no support

fizz how you take care of your customers?

Whizz · December 2021

Hello Fethi H.,

I am sorry to hear about this situation.
Please keep in mind that if you wish to use the service while in the US your roaming needs to be turned On and also you have to be connected to T mobile or AT&T mobile networks.
Here you can find more information: https://fizz.ca/en/faq/i-m-outside-my-coverage-zone-and-my-mobile-data-isn-t-working-why
I can also see that you were able to use part of the add-on as it is not full anymore.
I would recommend contacting our support to investigate this further: https://fizz.ca/en/contact-us

Have a lovely day,
-Alex

Dapfizzer · December 2021

@Fethi H.

Hi Fethi,

I suggest you to contact the customer service to resolve this isue, you can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

They'll surely be able to help you.

You can also do it on Facebook: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814