order phone

qxy Posts: 3 ✭✭

why can not i receive conformation email from fizz ,order phone with paybright loan

Best Answer

  • Whizz
    Whizz Posts: 18,455 admin
    Answer ✓

    Hello @qxy,

    I am sorry to hear that you encounter this situation,

    I verified your account and I se that a ticket was already escalated to our technical team to have the issue investigated.

    Also, after you place the order and the order appears in your order history there can be a delay of 1 or 2 days, depending when you order it. If you order the phone in a weekend, please note that the delivery company only works on the business days, Monday to Friday.

    More details on this FAQ: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered

    i count on your kind understanding!

    Have a good day!



  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭



    I suggest you to contact the customer service directly to resolve this isue. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

    They'll surely be able to help you.

    You can also do it on Facebook: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • StefanM
    StefanM Posts: 1,453 ✭✭

    Usually you should receive the order confirmation soon after you placed your purchase. However, since you used PayBright there could be a slight delay on PayBright's side. If you finance the phone via PayBright, PayBright needs to first process your application, approve it and then submit the approval to Fizz. Only then will Fizz start to process your phone order. If you haven't received anything in the next 3 hours, I would reach out to customer support just to make sure.

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