order phone

qxy Posts: 3 ✭✭

Ordered phone, paybright loan confirmation email recieved but no order details from fizz?

Best Answer

  • Whizz
    Whizz Posts: 19,043 admin
    Answer ✓

    Hello @qxy,

    I am sorry to hear that you encounter this situation,

    I have verified your account and I see that you managed to contact our customer support team.

    I see that you currently have a ticket sent to our technical team to verify what happened there.

    Furthermore, when you order the phone, depending when you order it( in the weekends the delivery company doesn't work) the order can appear on your account when the delivery company start the process of sending the package to you. This delay can be 1 or 2 days.

    Check this FAQ for more details: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered

    Thank you for your kind understanding!

    Have a good day!



  • Emporium
    Emporium Posts: 2,303 ✭✭

    Have to tried to contact a Fizz customer service agent online ? Here we are all end users like you.

    ·       Sign into your account

    ·       Follow the link on this page: https://fizz.ca/en/faq/status-services

    ·       Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·       Choose the option 💬 chat

    ·       If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..

    Other means of contact

    ·       Whatsapp: (438) 393-5814

    ·       By private message on Twitter: https://mobile.twitter.com/fizz_ca

    ·       By private message on Facebook: https://www.facebook.com/fizzca/

    CHAT however is the quickest method, but facebook is the easiest.

This discussion has been closed.