Internet still frozen

shooter
shooter Posts: 7 ✭✭
in Internet

Had issue eith paiment i updated aweek ago the payment pass in my bank accoubtt for the current month 2 days ago and my internrt is stikk froen and i can prove that payment was taken im my bank statement can you help me to have internet back please

Best Answer

  • Whizz
    Whizz Posts: 23,921 admin
    Answer ✓

    Hello shooter,
    I am really sorry to hear that you encounter this issue,
    I verified your account and for this month the payment was not taken. 
    You can try to make the payment from your account by following these steps: My plans > manage plan > payment methods> make my monthly payment.
    Check this FAQ for more details: https://fizz.ca/en/faq/how-do-i-fix-payment-issue

    If you encounter any issues when you try to make the payment, please contact us in private.
    You can use this link to contact us: https://fizz.ca/en/contact-us
    Thank you for your kind understanding!
    Have a good day!
    -Eugen

Answers

  • Deh
    Deh Posts: 657 ✭✭

    You need to contact Fizz support, if you paid for the internet it should've been back up after 1-2 hours, 2 days is too long so it's probably a bug, Fizz support will help you with that!

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