Internet suspend

shooter Posts: 7 ✭✭

I had issue with my payment but now it was done iny bank account BB ut i still dont hace access to internet

Best Answer

  • Whizz
    Whizz Posts: 19,695 admin
    Answer ✓

    Hello shooter,
    I am sorry to hear that you encounter this situation,
    I have verified your account and I see that the plan is still suspended.
    Please, log into your account and make the payment manually by going to my plans > manage plan > payment methods> make my monthly payment.
    Please, verify with your bank also if they are not blocking the payment from their side by any chance. 
    On this FAQ you can find more details:
    Furthermore, you can verify if the payment passed in your Fizz account under my plans > transaction history or on your bank account. 
    In case you encounter any issues with the payment, please contact us in private to verify further.
    Here is an useful link to do that:

    Thank you for your kind understanding!
    Have a good day!


  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭



    once your payment has been received and confirmed by Fizz (please allow a delay of up to two hours), your plan will be reactivated.


  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭


    Beyond this deadline, I suggest you to contact directly the customer service. You can do it by opening the following link: and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

    They'll surely be able to help you.

    You can also do it on Facebook:

    -By private message on Twitter :

    -Whatsapp : (438) 393-5814

  • Philemon24
    Philemon24 Posts: 1,340 ✭✭

    Hello @shooter

    The following is often overlooked, you may want to check this out if it applies to you.

    👉️ Once your payment method has been updated in your Fizz account, you must associate it to each plan you want to pay with that card. That is not done automatically. To associate your payment method to each of your plans:

    1. Log into your Fizz account.

    2. Select the plan, and click on Manage plan / Payment method


    Tip for the billing address associated to your credit card

    When you enter the information for your payment method, the billing address associated to your card must correspond to the address you declared to your bank for that card. The right info must be entered in the corresponding fields, and the address needs to be 100% identical. Pay attention to the following items:

    • The name of the street (Ave, avenue)
    • Special works (Saint, St, Ste)
    • Hyphens
    • Spaces
    • Spelling

    More on this at the FAQ How do I fix a payment issue?

This discussion has been closed.