How do I get a refund for USA data that never worked?

Bruce B. #28076

Yes, the Fizz help pages say that Fizz is Always here to help, but actually making contact is deliberately hidden.

Some help page indicates there is a "?" in the Solutions Hub, but I have never been able to find it.

Whizz

Hello Bruce B. #28076,

I am really sorry for this situation,

I see that you bought the 500MB data.

Please, contact our customer service team in order to refund you for the data that never worked. 
In order to do so, please use this link to reach us in private: https://fizz.ca/en/contact-us

Thank you for your kind understanding!
Have a good day!
-Eugen

Bruce B. #28076

BTW, if a Fizz support person reads this, please respond by sending me a text first. I will no longer be logging into this account.

I will be proceeding to move my cell service to Rogers/Chatr.

Dapfizzer

@Bruce B. #28076

Hi Bruce,

I suggest you to contact directly the customer service to resolve this isue, you can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

They'll surely be able to help you.

You can also do it on Facebook: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814