i don't have internet in Repentigny from today morning and i reset the modem but still not working

Adham R. #15618
Adham R. #15618 Posts: 1 ✭✭
in Internet

i don't have internet in Repentigny from today morning and i reset the modem but still not working

Best Answer

  • Emporium
    Emporium Posts: 2,305 ✭✭
    Answer ✓

    They are working on it. From the winds of last night, there are many lines down.

    If you check all the current discussions, you will see you are not alone: https://forum.fizz.ca/en/categories/internet-en

    They can't provide an estimate yet, since there are SO many cases, and in some cases, it is still due to Hydro issues in the area.

    May be a good idea to contact Fizz to let them know, so they can know the specific location. Some repairs being done are for specific regions and a single repair can bring back many connections. However, they are some which are specific to individual homes (ie: from the pole to your home), so if they don’t know, they may not get addressed.

    Fizz Customer service agents are available online.

    ·        Sign into your account

    ·        Follow the link on this page: https://fizz.ca/en/faq/status-services or https://fizz.ca/fr/faq/etat-services

    ·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·        Choose the option 💬 chat

    ·        If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..

    Other means of contact

    ·        Whatsapp: (438) 393-5814

    ·        By private message on Twitter: https://mobile.twitter.com/fizz_ca

    ·        By private message on Facebook: https://www.facebook.com/fizzca/

    CHAT however is the quickest method, but facebook is the easiest.

Answers

  • Fling
    Fling Posts: 9,194 ✭✭
    edited December 2021

    Hi Adham,


    I ma shure your are not alone, try a search on internet Videotron outages

    or

    To Chat with Fizz support:


    ·        Connect to your Fizz account by clicking « Login » in the top right corner 

    ·        Follow the link on this page: https://fizz.ca/en/faq/status-services 

    ·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·        Choose the option 💬 chat


    If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.



    Other means of contact

    ·        Whatsapp: (438) 393-5814

    ·        By private message on Twitter: https://mobile.twitter.com/fizz_ca

    ·        By private message on Facebook: https://www.facebook.com/fizzca/


    CHAT however is the only effective and quickest method

  • Whizz
    Whizz Posts: 23,971 admin

    @Adham R. #15618 so sorry for the inconveniences as @Fling and @Emporium have mentioned we are still dealing in a few areas with getting our network up and running after the impacts of nature this weekend. You should be up and running soon enough!

    Thanks,

    Jay

  • Deh
    Deh Posts: 659 ✭✭

    If you went outside in the last few days, you would have seen a lot of trucks from HQ and other companies like Valard or LaurinLaurin transporting telecom equipments or even poles.

    A lot of tree trimmer trucks are full too.

    There's a lot of reparation to be done. You might not have internet, but you're lucky to still have electricity

This discussion has been closed.

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