The technician is late
Best Answer
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Hello Émanuel,
I am sorry to hear about this situation.
You were supposed to be notified in case he is late.
I just verified and the appointment is still active os he might still arrive today.
If by any chance he won't, tomorrow you can reschedule.
Here you can find more information about this if necessary: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
Have a lovely day,
-Alex0
Answers
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Hi Émanuel,
maybe the technician was unable to fulfill is engagements due to the previous installation which would have taken longer than expected. Sorry but you'll have to reschedule a new appointment...
To reschedule your technician appointment:
- Log into your account and go to Manage plan.
- Click on Appointments.
- Here you will be able to see a complete list of all your past and future appointments.
- Scroll to the appointment you wish to modify.
- To reschedule an appointment, click on Reschedule.This will open the booking interface. Select a new day and time slot and click Save.
- Beware — if you just finished scheduling your appointment, please allow a 3-hour delay for the Reschedule button to appear in your account.
Source: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
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And there's how to contact the customer service. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
They'll surely be able to help you.
You can also do it on Facebook: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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@Dapfizzer he's 1 hour late can u talk to him to know if he will come or not
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