Internet doesn’t work since midnight
Hello, my internet suddenly stopped working. I tried to restart it, still not working. The lights are all on, 5G clignotes, can anyone help? Thank you
Best Answer
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Hello Ying L. #1241,
I am sorry to hear about this situation.
I just verified your connection and from my side, everything is looking good at the moment.
Please restart the modem test it with a different electrical outlet if possible.
Here you can also find more troubleshooting you can try: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix
If the issue persists please reach our support: https://fizz.ca/en/contact-us
Have a lovely day,
-Alex0
Answers
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Hi Ying,
you can try a factory reset of your modem, thus resetting the modem to factory conditions, by pressing and holding in the small button on the back of the modem with a thin, pointed object, for 10+ seconds. Then wait a few minutes until all lights are on and the update is complete.
Then you'll have to open your web browser and then a Easy-Connect page by Fizz will appear and ask you to re-enter the name of the network and also the password. This operation, when you try to reconnect to your network, is more efficient when your device is directly connected to the modem, but you can also do it without a cable. It'll be as you did it when you first installed it.
The network name used, if you do the manoeuvre directly connected to the modem with the cable provided by Fizz, will be created by you, as will the password, since the modem will have been reinitialized.
However, if you do the operation without the cable, you will need to use the codes shown on the modem to be able to access wi-fi first...
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And if the problem still persists, I strongly suggest you to contact Fizz team customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with the customer service.
They'll surely be able to help you to resolve this isue.
You can also do it on Facebook: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Your modem appear to be working fine especially if 5G is blinking which means that data is being trasmitted/received.
Maybe it is a privilege setting in your device?
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