Activation of my internet

Calaïna
Calaïna Posts: 1 ✭✭
in Internet

Hello! I did every single Step for the installation of my internet but there only three Light. I dont know what to do is there a number where i can call fizz?

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Best Answer

  • Whizz
    Whizz Posts: 23,610 admin
    Answer ✓

    Hello Calaïna,

    I am sorry to hear about this situation.
    I just verified your connection and the modem appears to be offline.
    Please restart the modem if you haven't done that already and also test it with a different electrical outlet.
    Also, please make sure the coaxial cable is well connected and not damaged in any way. 
    Here you can also find more troubleshooting you can try: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix
    If the issue persists please reach our support: https://fizz.ca/en/contact-us

    Have a lovely day,
    -Alex

Answers

  • Philemon24
    Philemon24 Posts: 1,340 ✭✭

    hello @Calaïna

    There is no number to talk to Fizz, only chat.

    I suggest you let it connected for at least 20 minutes maybe there is an update.

    In the meantime start a chat with Fizz. Chat bubble is the best tool to reach Fizz. This forum is mostly for mutual help between customers. To chat:

    1. Go to a FAQ page e.g. https://fizz.ca/en/faq/status-services
    2. Look bottom right for the big ❔ question mark in a green bubble.
    3. Click it, options will be displayed
    4. Choose "💬 Chat"
    5. Note: the bubble will only display the chat for a computer version. If you are on a cell phone, you must check "Desktop site" in your browser settings.
    6. Submit your question with possibly a relevant screenshot or modem photo
    7. After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.

    The advantages of Fizz bubble tool are that it is 24/7 real-time with waiting time management and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.

    ALTERNATIVES


  • Philemon24
    Philemon24 Posts: 1,340 ✭✭

    Other tips

    • Not clear on your picture but have you plugged in an Ethernet cable?
    • Have you tried the wifi app? See this section for more details. It could help you.
    • Also check your account status. Maybe there is a new valuable information pertinent to your situation. Generally if one of the 2 blue LEDs with arrow symbols is not solid blue OR if the @ is the only one that is not lit, you potentially have a problem with the signal from the coaxial cable, the modem itself or perhaps be you have a problem in your industry. BUT since it is a new install it might be related to your account.
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