Phone return request not yet processed
I returned a phone that was defective out of the box which was delivered to the Boucherville facility on November 25 according to Canada Post. Meaning it has been 12 business days since the phone was delivered, yet my return history in the Fizz website doesn’t show that the phone was delivered. I already contacted customer support on December 2 about this and they told me that I should get an update soon. However, a week later, I still have not received an update. How much longer is it going to take to finalize the evaluation/inspection and for me to get my refund? Can anything be done to speed up the process?