Since I activated my cell I’ve been able to access my data

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Frapps
Frapps Posts: 3 ✭✭
in My Mobile

I recently had a problem with my home internet going down and I had no access to my cell data. So my question is there a credit available for service I haven’t been given access too and how do I get access to my data services

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  • Whizz
    Whizz Posts: 19,193 admin
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    Hello Frapps,

    I am sorry to hear that you encounter this situation,
    I have verified your account and I see that you only have a mobile line with us right now. Everything is ok there and you should use your data.

    Please, restart your phone, turn off WiFi and activate your data and test with a few websites if you can access the internet.
    After that, try to verify if your APN settings are correctly configured on your phone if you have an android.
    You should have the following settings there:
    Settings >Connections >Mobile networks >Access Point Names >APN
    APN: mobile.bm
    MMSC: http://mms.mobile.bm
    MMS proxy: mmsproxy.mobile.bm
    MMS port: 80
    APN type: default,mms,supl
    If you have an iPhone, please make sure that your carrier settings are updated.
    To verify that, please go into your phone> Tap Settings > General > About.

    More manipulations you can try yourself, can be found here: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet
    If these manipulations don't help you, contact our customer service team by going to this link: https://fizz.ca/en/contact-us

    Thank you for your understanding!
    Stay safe and have a great day!
    -Eugen

Answers

  • Fling
    Fling Posts: 8,753 ✭✭
    edited December 2021
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    Hi Frapps,


    Here you talk whit user like you, to have an answer from Fizz you need to follow these instruction


    To Chat with Fizz support:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca

    2- Any ad blockers in your browser should be disabled.

    3- Open a help link page from Fizz Solution Hub: https://fizz.ca/en/faq/how-do-i-manage-my-fizz-account

    4- The green chat bubble should appear after a few seconds in the bottom right corner.

    5- Choose the option 💬 chat


    Or follow the advise from Fizz to reach the support on this link: https://fizz.ca/en/contact-us


    Have a nice one

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