Hello, why is my wifi still blocked if I made my payment?

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Thexav
Thexav Posts: 1 ✭✭
in My Mobile

I made my payment and my wifi is still not working, I also cannot repress the « pay my monthly payment » button, it is in grey.

Answers

  • Fling
    Fling Posts: 8,722 ✭✭
    edited December 2021
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    Hi texav


    If you had payment issue read this

    https://fizz.ca/en/faq/how-do-i-fix-payment-issue


    To Chat with Fizz support for help

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca

    2- Any ad blockers in your browser should be disabled.

    3- Open a help link page from Fizz Solution Hub: https://fizz.ca/en/faq/how-do-i-manage-my-fizz-account

    4- The green chat bubble should appear after a few seconds in the bottom right corner.

    5- Choose the option 💬 chat


    Or follow the advise from Fizz to reach the support on this link: https://fizz.ca/en/contact-us


    Have a nice day

  • Whizz
    Whizz Posts: 19,101 admin
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    Hello Thexav,

    I am sorry to hear about this situation.
    I have verified your account and the payment was not made.
    If you have enough funds please contact your bank service to make sure they are not blocking the transaction. 
    Once they confirm it's ok please try to trigger the payment again. 
    Here you can find more information if necessary: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
    You can also contact our support team to investigate this further. 

    Have a lovely day,
    -Alex

  • Fling
    Fling Posts: 8,722 ✭✭
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    Once your payment has been received and confirmed by Fizz (please allow a delay of up to two hours), your plan will be reactivated.

  • MarcVivian
    MarcVivian Posts: 120 ✭✭
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    Thank you!

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