Payment issue

Mykola I.
Mykola I. Posts: 4 ✭✭
edited December 2021 in My Mobile

Hello,

You charged me twice 32.72 $ 25.11.2021 for the phone number 5##########

Please check this and solve the problem

Thank you,

Mykola

Best Answer

  • Emporium
    Emporium Posts: 2,305 ✭✭
    Answer ✓

    Hi @Mykola I.

    Here we are just end users like you, and don't have access to your account (which is a good thing) :)

    I strongly suggest you can contact a customer service agent online. And at the same time, edit you post to remove personal information like your phone number which is visible to everyone.

    • Sign into your account
    • Follow the link on this page: https://fizz.ca/en/faq/status-services or https://fizz.ca/fr/faq/etat-services
    • Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
    • Choose the option 💬 chat
    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..

    Other means of contact

    CHAT however is the quickest method, but facebook is the easiest.


Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @Mykola I.


    Hi,

    I suggest you to contact the customer service to resolve this isue, you can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

    They'll surely be able to help you.


    You can also do it on Facebook: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    edited December 2021

    @Mykola I.


    You should also remove your personal information from your question since all can see it... You can do this by modifying your question with the 3 little dots on the right, if you do so during the first 6 minutes of the publication of your question.

  • Whizz
    Whizz Posts: 23,067 admin

    Hello Mykola I.,

    I am sorry to hear about this situation.
    I can see that you already contacted our support team and the issue was fixed.
    A refund was already made for the extra charges and you can verify this from your transaction history.
    I apologize again for the inconvenience.

    Have a lovely day,
    -Alex
     

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