My coaxial cable is falling off

IntelQC
IntelQC Posts: 1 ✭✭
in Internet

Hi,

I am a Fizz client (cable internet, 120Mbps package).

Because of the strong wind from last weekend the coaxial cable coming to my house has been detached and probably will touch the ground soon.

What is the procedure to have this issue solved?


thank you.

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Best Answer

  • Fling
    Fling Posts: 9,194 ✭✭
    edited December 2021 Answer ✓

    Hi Intel,


    Here you talk to users like you


    You need To Chat with Fizz support for your issue

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca

    2- Any ad blockers in your browser should be disabled.

    3- Open a help link page from Fizz Solution Hub: https://fizz.ca/en/faq/how-do-i-manage-my-fizz-account

    4- The green chat bubble should appear after a few seconds in the bottom right corner.

    5- Choose the option 💬 chat


    Or follow the advise from Fizz to reach the support on this link: https://fizz.ca/en/contact-us


    Have a nice day

Answers

  • Whizz
    Whizz Posts: 23,610 admin

    Hello IntelQC,

    I am sorry to hear about this situation.
    Please contact our support team to set an appointment for a technician's visit: https://fizz.ca/en/contact-us

    Have a lovely day,
    -Alex

  • Deh
    Deh Posts: 657 ✭✭

    Must've been really strong winds

    Or a really loose installation lol

This discussion has been closed.

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