Service issue
Hi. Any issues with internet service in Laval area ?
thank you
Answers
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Hi Julian,
Just Check this link
https://fizz.ca/en/faq/status-services
Try those solution
https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
Chat with Fizz support if you still have some problem
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open a help link page from Fizz Solution Hub: https://fizz.ca/en/faq/how-do-i-manage-my-fizz-account
4- The green chat bubble should appear after a few seconds in the bottom right corner.
5- Choose the option 💬 chat
Or follow the advise from Fizz to reach the support on this link: https://fizz.ca/en/contact-us
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Doesn't seem to be any generalized outage, but there are few (videotron network):
https://downdetector.ca/status/videotron/laval/
Have you tried unplugging your modem. WAIT 3 or 4 Minutes. Then plug it in again and wait about 5 minutes for the 2 blue lights to come on ?
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However if the problem persists, you can contact a customer service agent.
- Sign into your account
- Follow the link on this page: https://fizz.ca/en/faq/status-services or https://fizz.ca/fr/faq/etat-services
- Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
- Choose the option 💬 chat
- If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..
Other means of contact
- Whatsapp: (438) 393-5814
- By private message on Twitter: https://mobile.twitter.com/fizz_ca
- By private message on Facebook: https://www.facebook.com/fizzca/
CHAT however is the quickest method, but facebook is the easiest.
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Hi iulian D.#36630,
Thank you for reaching out to us.
Checking on my end, I can see that you already contacted us and your situation was verified and you were informed about an ongoing incident at that time.
The respective incident has since been solved and your connection should be back to normal now.
Do let us know by contacting us directly if you require further assistance.
Here you can find more information about how you can do that:https://fizz.ca/en/contact-usThank you very much for your understanding.
Have a good one!
Andrei
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