Returned modem - Canada post says was signed for three weeks ago. Fizz says they never got it back
How do I go about contesting this? Canada post says the modem was delivered/returned November 24th. Today I got a message from Fizz saying I owe them money as they never got it. I can't figure out how to actually initiate a chat/speak with anyone from the company. This is theft - i have proof they received it!
Best Answer
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The processing of modems can easily take between 2 and 4 weeks. Don't worry too much about it. EVEN if they charge you, they will refund you as soon as it is processed and it is flagged in your account.
However, if you'd like you can contact a customer service agent.
- Sign into your account
- Follow the link on this page: https://fizz.ca/en/faq/status-services or https://fizz.ca/fr/faq/etat-services
- Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
- Choose the option 💬 chat
- If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..
Other means of contact
- Whatsapp: (438) 393-5814
- By private message on Twitter: https://mobile.twitter.com/fizz_ca
- By private message on Facebook: https://www.facebook.com/fizzca/
CHAT however is the quickest method, but facebook is the easiest.
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Answers
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Hello, if you want to make a complaint or speak to an advisor, go to this link the steps are listed. Otherwise I know that via facebook or other social networks they also respond.
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Processing can take a long time even after receiving the product back. I had a Videotron modem and I got my refund more than two months after the item was marked as returned by Canada Post.
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Ya, My previous ISP (smaller 3rd party) took about the same amount of time. In my case, I had paid a deposit for the modem when I had signed up, so took a while to get my refund.
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Hello John M. 40365,
I can see that the situation was escalated to our specialized team and this was already fixed.
You also received the updates via e-mail.
I apologize for the inconvenience.
Have a lovely day,
-Alex0
