Port out request

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Johan D. #37432
Johan D. #37432 Posts: 1 ✭✭
in My Mobile

Hi! I'm trying to port my number out to Virgin, as I'm now living in Toronto. Virgin says they can't find a port out request, and I see nowhere on the Fizz site to process such a request. Not sure what to do!

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  • Whizz
    Whizz Posts: 19,102 admin
    Answer ✓
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    Hello Johan D. #37432,

    I am sorry to hear you leave.
    The port out order needs to be created from your Virgin account.  
    Here you can find more information about this at point 2: https://fizz.ca/en/faq/unsubscribe
    You can also call this number if you still encounter difficulties: +1 (833) 655-8479

    Have a lovely day,
    -Alex

Answers

  • Fling
    Fling Posts: 8,726 ✭✭
    edited December 2021
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    Hi Johan,


    Like the Whizz told you

    https://fizz.ca/en/faq/unsubscribe


    If you need help in the process contact the support

    To Chat with Fizz support:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca

    2- Any ad blockers in your browser should be disabled.

    3- Open a help link page from Fizz Solution Hub: https://fizz.ca/en/faq/how-do-i-manage-my-fizz-account

    4- The green chat bubble should appear after a few seconds in the bottom right corner.

    5- Choose the option 💬 chat


    Or follow the advise from Fizz to reach the support on this link: https://fizz.ca/en/contact-us


    Have a nice day

  • yoddie
    yoddie Posts: 79 ✭✭
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    Virgin should take care of that, you just need to give them the phone number

This discussion has been closed.

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