Port out request

Hi! I'm trying to port my number out to Virgin, as I'm now living in Toronto. Virgin says they can't find a port out request, and I see nowhere on the Fizz site to process such a request. Not sure what to do!

Best Answer

  • Whizz
    Whizz Posts: 11,948
    Accepted Answer

    Hello Johan D. #37432,

    I am sorry to hear you leave.
    The port out order needs to be created from your Virgin account.  
    Here you can find more information about this at point 2: https://fizz.ca/en/faq/unsubscribe
    You can also call this number if you still encounter difficulties: +1 (833) 655-8479

    Have a lovely day,


  • Fling
    Fling Code de référence/ referral code: OKWPWPosts: 3,762
    edited December 2021

    Hi Johan,

    Like the Whizz told you


    If you need help in the process contact the support

    To Chat with Fizz support:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca

    2- Any ad blockers in your browser should be disabled.

    3- Open a help link page from Fizz Solution Hub: https://fizz.ca/en/faq/how-do-i-manage-my-fizz-account

    4- The green chat bubble should appear after a few seconds in the bottom right corner.

    5- Choose the option 💬 chat

    Or follow the advise from Fizz to reach the support on this link: https://fizz.ca/en/contact-us

    Have a nice day

  • yoddie
    yoddie Posts: 79

    Virgin should take care of that, you just need to give them the phone number

This discussion has been closed.