Can't have network

Simon B. 30201

So I changed my iphones, now have a 12 mini with a new SIM card. I was with Fizz with the previous phone.

Now I can't have any network and it's very frustrating.

Am I missing a step? Should some form of disconnection have been made ?

Emporium

Did you do an update and tke the latest carrier settings ? Sound like APN configuration is incorrect. See article below.

https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

Reboot the phone and see if it asks for a carrier update ?

Fling

Hi Simon,

You restart your phone ?

Try the support for help

To Chat with Fizz support:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca

2- Any ad blockers in your browser should be disabled.

3- Open a help link page from Fizz Solution Hub: https://fizz.ca/en/faq/how-do-i-manage-my-fizz-account

4- The green chat bubble should appear after a few seconds in the bottom right corner.

5- Choose the option 💬 chat

Or follow the advise from Fizz to reach the support on this link: https://fizz.ca/en/contact-us

Good evening

Whizz

Hello Simon B. 30201,

I am sorry to hear about this.
Please make sure that your phone's iOS system is updated.
Also, please try to manually search for the Fizz network. 
If the issue persists please continue the conversation with our support. 

Have a lovely day,
-Alex