Can't have network

So I changed my iphones, now have a 12 mini with a new SIM card. I was with Fizz with the previous phone.

Now I can't have any network and it's very frustrating.

Am I missing a step? Should some form of disconnection have been made ?

Best Answer

Answers

  • Fling
    Fling ⭐ :REFERRAL CODE: ⭐ OKWPW ⭐ :CODE RÉFÉRENCE: ⭐Posts: 5,169
    edited November 2021

    Hi Simon,


    You restart your phone ?


    Try the support for help

    To Chat with Fizz support:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca

    2- Any ad blockers in your browser should be disabled.

    3- Open a help link page from Fizz Solution Hub: https://fizz.ca/en/faq/how-do-i-manage-my-fizz-account

    4- The green chat bubble should appear after a few seconds in the bottom right corner.

    5- Choose the option 💬 chat


    Or follow the advise from Fizz to reach the support on this link: https://fizz.ca/en/contact-us


    Good evening

  • Whizz
    Whizz Posts: 13,811

    Hello Simon B. 30201,

    I am sorry to hear about this.
    Please make sure that your phone's iOS system is updated.
    Also, please try to manually search for the Fizz network. 
    If the issue persists please continue the conversation with our support. 

    Have a lovely day,
    -Alex

This discussion has been closed.