I returned my phone on 21-09-2021 that purchased through fizz and financing through paybright.

Raheena
Raheena Posts: 1 ✭✭
edited December 2021 in Phones

I requested to cancel my phone, but still i am paying to paybright. can you give a solution?

Best Answer

  • Fling
    Fling Posts: 9,194 ✭✭
    edited November 2021 Answer ✓

    Hi raheena,


    Here you talk to users like you


    To Chat with Fizz support:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca

    2- Any ad blockers in your browser should be disabled.

    3- Open a help link page from Fizz Solution Hub: https://fizz.ca/en/faq/how-do-i-manage-my-fizz-account

    4- The green chat bubble should appear after a few seconds in the bottom right corner.


    Or follow the advise from Fizz to reach the support on this link: https://fizz.ca/en/contact-us


    Have a nice day

Answers

  • Clive_ref_code_73TF9
    Clive_ref_code_73TF9 Posts: 545 ✭✭

    Hello, if you followed the procedure to return your phone and are still paying then you should contact Fizz Customer Service. You can use the chat feature or send them a message (go to 'My Settings' and 'Contact Form'). I've used the Contact Form and the Fizz CS is fairly quick at responding. If they are not able to quickly resolve the matter, contact PayBright. If both attempts are unsuccessful and you did everything right, contact your financial institution or credit card provider, explain the issue and tell them you want to dispute the payments to PayBright.

  • Whizz
    Whizz Posts: 22,363 admin

    Hello @Raheena,


    I am sorry to hear about this situation.

    I can see that you have a ticket in progress for this situation.

    I kindly suggest that you wait for a solution to be provided via e-mail.

    Rest assured, once it's fixed and the phone is returned a refund will be made also.


    Have a lovely day,

    -Alex

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