Canceleing Fizz Plan

Hi, I forgot how I did it but I've already talked to one of Fizz's employees on the phone. When I did, I was asking them how to cancel my phone plan, They help me with it but they keep charging me each month like I'm still using it. When I go on my account, I don't see my plan. I really mad and I don't know what to do!!!! I was wondering if there was a way I could:

  1. Talk to an employee again on the phone.
  2. Get a refund on all the months I wasn't using my sim card because I wasn't even with Fizz anymore, I was with Fido.
  3. Get all my plans and my accounts deleted because I don't want to deal with all of this anymore!!

Best Answer

  • Fling
    Fling Code de référence/ referral code: OKWPWPosts: 3,863
    edited November 2021 Accepted Answer
    Hi Jimi 88,
    Cancelling WITHOUT keeping your number
    1. Log into your Fizz account to do it yourself:
    2. Go to My plans in your Fizz account.
    3. Select the plan you wish to close.
    4. Click on Manage.
    5. Select Unsubscribe to begin the process.
    6. Select the credit card to which you will transfer any remaining funds in your Wallet.
    Cancelling and KEEPING your number
    1. To keep your phone number at a new provider, first and foremost, DO NOT cancel your current Fizz service — only active phone numbers can be transferred to a new provider.
    2. The process is simple: tell your new provider that you intend to keep your number. Your new provider will contact Fizz to disable your Fizz plan. The cancellation will only come into effect after your new provider has retrieved your phone number.
    3. Your new provider will ask you to identify your Fizz plan to confirm your number transfer. Before you call your new provider, have the following information handy:
    • Your Fizz account number: To find your account number, go to My Planthen go in Manage. Beneath your telephone number you’ll see your 8 digits account ID starting by 2 or 3...
    • OR The IMEI number for the last phone you used with your Fizz plan: This is your phone’s identity card; it also allows us to identify your plan. Your IMEI number can be found by dialing *#06# in your phone’s keypad.
    1.  
    2. If you are transferring your number over to another mobile provider: 
    3. - Once you completed your subscription with this new provider and requested the transfer of your Fizz number, you’ll receive via text messaging a transfer authorization request. This text MUST be answered within the prescribed time frame (90 minutes) to confirm your wish to transfer this number. 
    4. - If this text message remains unanswered, or if you answer after the prescribed time, your request to transfer your number will be cancelled. You will need to contact the other provider directly to initiate a new request. 

    Source ; https://fizz.ca/en/faq/unsubscribe


    Have a nice day

Answers

  • Fling
    Fling Code de référence/ referral code: OKWPWPosts: 3,863

    Jimi 88,


    No you can't talk whit Fizz customer service on the phone and I don't think you can have a refund. I'm a user like you and for more information for a refund, aks Fizz agent

    To Chat with Fizz support:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca

    2- Any ad blockers in your browser should be disabled.

    3- Open a help link page from Fizz Solution Hub: https://fizz.ca/en/faq/how-do-i-manage-my-fizz-account

    4- The green chat bubble should appear after a few seconds in the bottom right corner.


    Or follow the advise from Fizz to reach the support on this link: https://fizz.ca/en/contact-us


    Have a nice day

  • Whizz
    Whizz Posts: 12,015

    Hello jiji88,

    Thank you for reaching us.
    I am sorry to hear about this situation.
    I just verified your Fizz account and indeed you don't have any active plans but I was not able to see any recent transactions.
    Please make sure that you don't have another Fizz account with an active plan on it. 
    I would recommend contacting our support team to investigate this further: https://fizz.ca/en/contact-us

    Have a lovely day,
    -Alex

This discussion has been closed.